Waiting Lists allow customers to register interest in fully booked services and automatically fill cancelled appointment slots.
Instead of turning customers away when your calendar is full, Get Synced lets them join a waiting list for a specific service, date, or time.
When a cancellation happens, the system can:
Automatically notify waiting customers
Offer the newly available slot
Fill gaps in your schedule
Reduce lost revenue
This is ideal for:
Popular clinics with long booking times
High-demand salons
Fully booked PT sessions
Seasonal garage services (e.g. MOT periods)
Waiting Lists help you maximise every available appointment.
Follow these steps to enable and manage Waiting Lists:
Step 1: Enable Waiting Lists
Log into your Get Synced dashboard.
Navigate to Settings.
Select Booking Settings.
Toggle Enable Waiting List to ON.
Once enabled, customers will see an option to join the waiting list when no slots are available.
Step 2: Configure Notification Settings
You can choose:
How customers are notified (email)
How long they have to accept the slot
Whether the slot is automatically assigned or manually confirmed
Whether staff are notified of waiting list activity
💡 Tip: Short response windows (e.g. 1–2 hours) help fill slots quickly.
Step 3: Manage the Waiting List
From your dashboard, you can:
View customers currently waiting
Prioritise certain customers (e.g. VIPs)
Remove entries manually
Contact customers directly
This keeps you in control of the process.
🔄 How It Works
A service becomes fully booked.
A customer joins the waiting list.
A cancellation occurs.
The system notifies the next eligible customer.
If accepted, the appointment is booked automatically.
No manual chasing required.
🚀 Best Practices
Enable Waiting Lists for high-demand services only.
Combine with Customer Categories to prioritise VIP clients.
Keep cancellation policies clear.
Monitor response times to improve fill rates.
💡 Example:
A last-minute cancellation at 10am could be filled by 10:05am instead of being lost entirely.
🎯 Why Waiting Lists Matter
Businesses using Waiting Lists benefit from:
Higher calendar utilisation
Reduced revenue loss
Improved customer satisfaction
Better slot optimisation
Increased loyalty from eager clients
It turns cancellations into opportunities instead of empty time.
