Ratings & Reviews allow your customers to leave feedback after their appointment — helping you build trust, improve service quality, and attract new clients.
After a completed booking, customers can be invited to leave:
A star rating
A written review
Optional feedback comments
Reviews can be displayed on your booking page or website (if enabled), helping new customers feel confident when booking.
This is ideal for:
Clinics building patient trust
Salons showcasing stylist expertise
Garages proving reliability
PTs highlighting transformation success
Positive reviews increase conversions and strengthen your brand reputation.
Follow these steps to enable and manage Ratings & Reviews:
Step 1: Enable Reviews
Log into your Get Synced dashboard.
Navigate to Settings.
Select Reviews & Feedback.
Toggle Enable Ratings & Reviews to ON.
Once enabled, review invitations can be sent automatically after appointments.
Step 2: Configure Review Invitations
You can choose:
How long after the appointment to send the request (e.g. 2 hours, 24 hours)
Whether the request is sent via email
Whether reviews require approval before being displayed
💡 Tip: Sending review requests within 24 hours increases response rates.
Step 3: Moderate Reviews (Optional)
You can:
Approve reviews before they appear publicly
Hide inappropriate comments
Respond to reviews
Mark reviews as featured
This ensures you stay in control of your public reputation.
Step 4: Display Reviews
You can choose to:
Display reviews on your booking page
Embed them on your website
Showcase featured reviews
Displaying genuine reviews increases booking confidence.
🔄 How It Works
Appointment is marked as completed.
The system sends a review request automatically.
Customer leaves a rating and comment.
Review appears (if auto-approved or after moderation).
The entire process runs automatically.
🚀 Best Practices
Keep review requests short and friendly.
Encourage staff to deliver consistent service to boost ratings.
Respond professionally to negative feedback.
Showcase 5-star reviews prominently.
💡 Tip: Add a short message like:
“We’d love your feedback — it helps us improve.”
🎯 Why Ratings & Reviews Matter
Businesses using automated review requests benefit from:
Increased trust and credibility
Higher conversion rates
Valuable customer feedback
Stronger online reputation
More repeat bookings
Reviews turn satisfied customers into your best marketing tool.
