The Customer Panel allows your clients to securely log in and manage their own appointments without needing to contact your reception or admin team.
Once a customer creates an account or books an appointment, they can:
View upcoming bookings
Reschedule appointments
Cancel appointments (within your policy rules)
View past appointment history
Update their personal details
Rebook previous services in seconds
This reduces back-and-forth communication, missed calls, and unnecessary admin time — while giving your customers full control over their bookings.
For clinics, this means patients can access appointment history.
For garages, customers can quickly rebook MOTs or services.
For salons and PTs, clients can easily manage recurring sessions.
Follow these steps to activate and manage the Customer Panel:
Step 1: Enable the Customer Panel
Log into your Get Synced dashboard.
Navigate to Settings.
Select Customer Panel Settings.
Toggle Enable Customer Panel to ON.
Once enabled, customers will see a login option on your booking page.
Step 2: Configure Access Rules
You can control:
Whether customers must create an account
Whether login is optional or required
Cancellation limits (e.g. 24-hour rule)
Rescheduling permissions
Visibility of appointment history
💡 Tip: Setting cancellation limits protects your revenue while still offering flexibility.
Step 3: Share the Customer Login Link
You can:
Add the login button to your website
Include the panel link in confirmation emails
Add the link to SMS reminders
Generate a QR code for reception
This allows customers to manage bookings instantly from any device.
Step 4: Test the Experience
Before going live:
Create a test booking
Log in as a customer
Test rescheduling and cancellation
Confirm policy rules are working correctly
Testing ensures a smooth and professional customer experience.
🚀 Why It Matters
The Customer Panel:
Reduces inbound calls
Minimises admin workload
Improves customer satisfaction
Encourages repeat bookings
Creates a more modern experience
Businesses using the Customer Panel often notice fewer manual booking changes and improved customer retention.
